Terms and Conditions



1.º These general conditions of sale are agreed between “YES, Ideias Espaço e Soluções Lda”, headquartered at Av. Emilia 341 R/C Esq, 2765-480 Estoril, tax identification number 507836740 and contact +351 219243560, hereinafter referred to as “Yes“ and people who wish to make purchases through the website www.YesLda.pt hereinafter referred to as "User".

2.º The parties agree that purchases made through the website www.YesLda.pt will be governed exclusively by this contract, excluding any conditions previously available on the website.


1. The purpose of these general conditions of sale is to provide and define all the necessary information to the User about the order, sale, payment and delivery of purchases made on the website www.YesLda.pt

2. These conditions govern all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.


1. The User places his order by completing the purchase process presented on the website www.YesLda.pt, adding the product(s) or service(s) he intends to order to the shopping basket:

2. To send your order, the User must:

a) Register on the website www.YesLda.pt, providing the information requested therein.

b) Log in (providing a combination of e-mail and password chosen by the User when registering).

c) Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the NIF and the name that, for tax purposes, you want shown on the invoice).

3. The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.

4. Yes will honor orders received online only up to the limit of available stocks. In the absence of product availability, Yes undertakes to inform the User as soon as possible.

5. The data contained in the invoice are the sole responsibility of the User. The invoice, once issued, cannot be reissued with changes.

6. Orders are valid for 120 (one hundred and twenty) days, except if the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond of this deadline. If payment is not received by our services within the said period, the order cannot be validated. Any amount received after this date will be refunded or used in a new order.


1. On the website www.YesLda.pt, Yes offers the User the following payment methods via Easypay - Instituição de Pagamento Lda:

a) Credit card (Visa, Mastercard);
b) Multibanco reference;
c) MBWay;


2. In the case of payment by credit card, the debit will be made on the User's card immediately after confirmation of shipment of the goods. If some products ordered are sold out, their value will be credited to the User's card, after closing the order.


1. Orders will be delivered within 10 working DAYS after order settlement. Delivery is carried out by Yes or a transport company subcontracted by it.

2. €5 shipping costs are added to the order, in the case of a subcontracted delivery service


1. Prices are to be understood in Euros, with fees and taxes included, taking into account the VAT in force on the date of payment of the order.

2. If there is an increase in the prices of any product, the User will be informed immediately, being able to choose to receive his order (paying the difference) or to proceed with its cancellation.


1. The cancellation or return process is handled on a case-by-case basis by Yes. The order must arrive in writing to the contact email ENCOMENDAS@YESLDA.PT, within 14 days of receiving the order, with instructions for canceling or returning the goods being answered and defined by Yes, through the same means of communication.

2. Whenever possible, the return should be made using the same method of payment, but if this is not possible, the user must present proof of payment and account or card ownership, so that the return can be made by Bank Transfer.

3. Yes undertakes to reimburse the User within a maximum period of 5 days, after confirming that the conditions of the returned products have been fulfilled.

4. The returned products must be in conditions of sale, that is, in the same state and packaging in which they arrived at the User's hands, without any anomaly or damage.

5. If the value resulting from the exchange of products in an order is lower or higher than the initial value of the same, the conditions for settlement will be indicated by Yes.


The processing of your data is carried out in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will appear in Yes' database(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Its provision is optional and is guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, personally or in writing, directly to the address on the homepage of this website.

Effective date: 06-06-2023

YES, Ideias, Espaço e Soluções Lda